Legal
Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your use of the VIVANOW website and transportation services. By booking a reservation or requesting a quote, you agree to these Terms.
1. Bookings & Quotes
Reservations may be requested online or by phone. Some vehicles and services are quoted on request; a booking is confirmed only once we have provided a price, you have completed any required payment, and you receive a confirmation. Please provide accurate trip details — incorrect pickup information, flight numbers, or passenger counts may affect availability, timing, and price.
2. Pricing & Payment
Prices are shown in U.S. dollars. Payment is processed securely through Stripe. We do not add a surcharge for card payments — you pay the quoted price, and any card-processing fees are absorbed by us. Additional charges may apply for extra stops, waiting time, tolls, or requested add-ons (such as child seats or extra luggage capacity), and will be made clear before they are applied where possible.
3. Gratuity
Driver gratuity may be added during checkout. Any included gratuity is a baseline; additional gratuity for excellent service is appreciated but never required.
4. Cancellations & Changes
Cancellation windows vary by service (for example, airport transfers, hourly charters, and event or package bookings have different notice periods). Late cancellations and no-shows may be charged. Please contact us as early as possible to change or cancel a reservation; we will always do our best to accommodate adjustments.
5. Passenger Conduct & Safety
For everyone's safety, passengers must wear seat belts where required and follow the chauffeur's reasonable instructions. We reserve the right to refuse or end service if a passenger poses a safety risk, engages in unlawful behavior, or damages the vehicle. Guests are responsible for any damage they cause.
6. Delays & Circumstances Beyond Our Control
We plan carefully and track flights, but we are not liable for delays or losses caused by circumstances beyond our reasonable control — including traffic, weather, road closures, flight changes, or acts of nature. In the event of a vehicle issue, we will make every effort to provide a suitable replacement.
7. Personal Belongings
Please take all personal belongings with you. We are not responsible for items lost, left behind, or damaged in the vehicle, though we will assist in recovering lost items when possible.
8. Limitation of Liability
To the fullest extent permitted by law, our total liability for any claim arising from a booking is limited to the amount you paid for that booking. We are not liable for indirect or consequential losses.
9. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your booking applies to that booking.
10. Contact
Questions about these Terms? Contact us at info@vivanow.example or (808) 600-8859.
Note for the site owner: this is a starting template. Please have it reviewed by legal counsel and align it with your actual cancellation policy and local law (e.g., State of Hawaii) before go-live.