Privacy Policy

1. Information We Collect

• Contact details — name, email address, and phone number.
• Trip information — pickup and drop-off locations, dates, times, passenger count, flight details, and special requests.
• Booking & payment — the amount charged and a payment confirmation. Card details are entered directly into our payment processor and are never stored on our servers.
• Technical data — basic device and usage information collected automatically to keep the site secure and working (including anti-bot verification).

2. How We Use Your Information

• To provide, schedule, and coordinate your transportation.
• To process payments and send booking confirmations, quotes, and trip updates.
• To respond to inquiries submitted through our contact form.
• To improve our services and keep the website secure.
• With your consent, to send occasional news and updates (you can opt out at any time).

3. Payment Processing

Payments are processed securely by Stripe. When you enter your card details, they are transmitted directly to Stripe over an encrypted connection; we receive only a confirmation and a reference to the transaction. We never see or store your full card number. Stripe's handling of your data is governed by its own privacy policy.

4. Sharing Your Information

We do not sell your personal information. We share it only as needed to deliver our services — for example, with the assigned chauffeur to complete your trip, and with service providers who help us operate (payment processing, email delivery, and hosting). We may also disclose information if required by law.

5. Data Retention & Security

We keep your information only as long as necessary to provide our services, meet legal and accounting obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your data, though no method of transmission over the internet is completely secure.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing messages at any time. To make a request, contact us using the details below.

7. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13 without a parent or guardian's involvement in the booking.

8. Changes to This Policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision.

9. Contact Us

Questions about this policy? Reach us at info@vivanow.example or (808) 600-8859. Our address: 6604 Kauna Street, Honolulu, HI 96825.